FAQ
1. Where do you ship to?
We currently ship to the following locations:
- Hong Kong
- United Kingdom (UK)
2. Is shipping free?
Yes, we offer free shipping on all orders.
3. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking link to follow your delivery status.
4. Can I change or cancel my order?
If your order hasn’t been processed yet, please contact us as soon as possible at hello@olaneclo.com. Once the order is fulfilled, we can’t make changes.
5. What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition. Please visit our Returns & Exchanges page for instructions.
6. How do I know which size to choose?
Each product page includes a detailed size guide. If you're unsure, reach out to us—we’re happy to help with sizing questions.
7. What payment methods do you accept?
We accept PayPal, Visa, MasterCard, American Express, Shop Pay, Apple Pay, Google Pay, and UnionPay. See our Payment Policy page for more.
8. Is Olaneclo clothing unisex?
Yes. All Olaneclo pieces are designed to be gender-neutral—with timeless cuts and premium materials made to fit all.
9. Are your products ethically made?
Yes. We work with carefully selected partners who meet our standards for ethical production and quality craftsmanship.
10. How can I contact customer support?
You can email us anytime at hello@olaneclo.com. We aim to respond within 24–48 hours on business days.